At Globalcloths, we want you to feel comfortable with your purchase. If an item does not work out for you, you may contact us to discuss a return or exchange within the applicable period below.
30-Day Return Window
You may request a return within 30 days from the date your order is delivered.
Items sent back to us should be:
Unworn and unused
Unwashed and free from any stains, odors, or other signs of wear
In the original condition in which they were received
Returned with the original tags attached, where applicable
For clothing purchases, please try items on without removing tags or wearing them for an extended period if you are unsure about the fit.
A valid order number or other proof of purchase is required so that we can locate the original transaction.
Items We Cannot Accept
Certain purchases cannot be returned, including:
Items identified as Final Sale
Garments that have been worn, washed, altered, damaged, or otherwise used
Items returned without required original tags or with significant missing components
Items that are returned outside the 30-day return period
We reserve the right to decline a return when the item does not meet the above condition requirements.
How to Start a Return
Please email sale@globalcloths.top before sending anything back. Include your order number, the item you would like to return, and a brief explanation of the reason.
Do not send a return package to the sender address shown on the original parcel unless our customer service team has provided return instructions. This helps us ensure that your return is routed and recorded correctly.
Once your request has been reviewed, we will explain the next steps for returning the item.
Refunds
After a returned item arrives, we will inspect it to confirm that it meets our return requirements. Once the return is accepted, the applicable refund will be issued to the original payment method used for the purchase.
Original shipping charges are generally not refundable. If an item was sent incorrectly or arrived defective due to an issue on our side, please contact us so that the situation can be reviewed.
Please allow approximately 5–10 business days for an approved refund to appear in your account after it has been issued. The actual posting time may also depend on your bank or payment provider.
Exchanges
If you would prefer another size or an alternative item, you may contact us within the 30-day return period to request an exchange.
Exchange requests depend on the availability of the requested item. If the replacement is unavailable, we will discuss an appropriate alternative, such as a refund.
Unless the original item was incorrect or defective, the customer is responsible for the applicable return shipping costs associated with an exchange.
Items Arriving Damaged or Incorrect
Please check your order when it arrives. If you receive the wrong item, or an item arrives damaged or defective, contact us at sale@globalcloths.top within 7 days of delivery.
Please provide your order number and clear photos showing the problem. We will review the information and, where appropriate, arrange a replacement or refund.
Order Cancellation
If you change your mind after placing an order, please contact us as soon as possible. Orders may be canceled within 48 hours of being placed, provided the order has not already been shipped.
Once an order has been dispatched, cancellation is no longer available. If you no longer wish to keep the package, you may contact us after delivery and request a return in accordance with this policy.
For cancellation requests, please email sale@globalcloths.top and include your order number. We will confirm whether the cancellation can still be processed.
Contact Us
For questions about a return, refund, exchange, or order cancellation, please contact:
Email: sale@globalcloths.top